Refund policy
At Flashback Memory Magnets, every custom photo magnet is made specifically for you using the photo or image you provide. Because our products are personalized and made to order, we are unable to accept standard returns or exchanges.
Custom and Personalized Products
All custom and personalized products are considered final sale once production has begun. We cannot accept returns or exchanges due to a change of mind, an incorrectly selected photo, or other customer-submitted choices.
Order Cancellations
If you need to cancel or change an order, please contact us as soon as possible. We will make every reasonable effort to accommodate your request if production has not yet begun.
Once production has started, the order cannot normally be canceled or changed.
Damaged, Defective, or Incorrect Orders
We want you to receive a product that we are proud to put the Flashback name behind.
If your order arrives damaged, defective, incorrectly produced, or materially different from what you ordered, please contact us within 7 days of delivery.
Please include:
- Your name and order number
- A brief description of the problem
- Clear photographs showing the issue
After reviewing the information, we may replace or remake the affected product at no additional cost. When replacement is not appropriate, we may issue a partial or full refund depending on the circumstances.
Photo and Image Quality
The quality of the finished magnet depends in part on the quality of the image submitted by the customer. Customers are responsible for selecting and submitting an appropriate photograph or image.
Images that are blurry, dark, low-resolution, improperly cropped, or otherwise poor quality may affect the appearance of the finished product.
Whenever reasonably possible, Flashback Memory Magnets may contact you if we identify an obvious problem with your submitted image before production. However, we cannot guarantee that every image-quality issue will be identified in advance.
Shipping Damage
If your order appears to have been damaged during shipping, please retain the product and packaging and contact us within 7 days of delivery with photographs of the damage.
Refund Processing
If a refund is approved, it will be issued to the original payment method. Processing times after a refund is issued may vary depending on your bank or payment provider.
Contact Us
Questions or problems with an order should be sent to:
Flashback Memory Magnets
info@flashbackmemorymagnets.com