Shipping policy

SHIPPING POLICY

Effective Date: August 31, 2026

Flashback Memory Magnets LLC creates personalized products made specifically for each customer. Because each order must be produced before it can be shipped, fulfillment includes both production time and carrier transit time.

Processing and Production Time

Custom orders are produced after payment is successfully received and all required customer photos or personalization information have been submitted.

Production times may vary depending on order volume, product quantity, image quality, material availability, equipment availability, and other operational factors.

Any production estimate shown on our website is an estimate and is not guaranteed unless expressly stated otherwise.

If we need additional information, a replacement image, or clarification regarding your order, production may be delayed until the required information is received.

Shipping Rates

Available shipping methods and applicable shipping charges will be displayed during checkout.

Shipping rates may vary based on destination, order size, shipping method, and carrier rates.

Delivery Estimates

Estimated delivery times shown at checkout generally refer to carrier transit time after the order has been produced and shipped.

Production time is separate from shipping transit time.

Carrier delivery estimates are not guaranteed by Flashback Memory Magnets.

Order Tracking

When tracking information is available, customers will receive a shipping confirmation email containing tracking details after the order has been shipped.

Tracking information may take some time to become active after the shipping label is created.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please review your address carefully before submitting your order.

If you notice an error, contact us as soon as possible. We will make reasonable efforts to correct the address before shipment, but we cannot guarantee that changes can be made after an order has entered fulfillment.

Flashback Memory Magnets is not responsible for delays, failed deliveries, or additional shipping expenses caused by an incorrect or incomplete address provided by the customer.

Lost, Delayed, or Misdelivered Packages

Shipping carriers occasionally experience delays or delivery problems outside our control.

If tracking information shows an unusual delay or indicates that your package was delivered but you have not received it, please contact the carrier and Flashback Memory Magnets so the issue can be reviewed.

We will make reasonable efforts to assist customers with carrier-related problems.

Claims involving lost packages may be subject to carrier investigation and claim procedures.

Damaged Orders

If your order arrives damaged, please contact us within 7 days of delivery.

Include:

Your order number
A description of the damage
Clear photographs of the damaged product
Photographs of the shipping packaging when relevant.

Qualifying damaged orders will be handled according to our Refund & Return Policy.

Returned Packages

If a shipment is returned to Flashback Memory Magnets because of an incorrect address, refused delivery, unsuccessful delivery attempts, or another customer-related delivery issue, additional shipping charges may apply before the order can be reshipped.

Because custom products are personalized, returned packages are not automatically eligible for a refund.

International Shipping

Flashback Memory Magnets may limit shipping destinations at its discretion.

At launch, products may only be available for shipment to addresses within the United States.

If international shipping is offered in the future, customers may be responsible for applicable customs duties, import taxes, brokerage fees, or other charges imposed by the destination country unless otherwise stated at checkout.

Events and Local Fulfillment

Some Flashback Memory Magnets products may be produced or distributed at events, through local arrangements, or under separate business-to-business agreements.

Event fulfillment, local pickup, bulk orders, and contracted business orders may be subject to separate delivery terms agreed upon at the time of purchase or contract.